Shop Info & Policies

What is Sprkl Studio 👩🏼‍🎤🌈✨ ?

Sprkl Studio is the fully custom side of the Sprkl Shop! For those of you who are looking to create something totally unique and personalized, this is the side of the The Sprkl Shop for you!

When you order from Sprkl Studio, you'll get the following experience:

1. A one on one session with Sprkl to design all your items exactly as you want them! This can be done over email or IG or Zoom.

2. You will get access to limited edition inserts and glitters. If we don't have what you are looking for, we will go shopping for you!

3. A production date! After your meeting with Sprkl to design your items, you will get a production date for your order so you'll never have to wonder when it will get made. We make everything by hand and work within an 18 business day production cycle.

4. You will receive updates when we get started, as well as a photo of it when it's completed before shipment.

TIMING 

Please note that all our items are handmade. It can take up to 18 business days (this does not include weekends or major holidays) for your pieces to go into production and we will ship them out within two or three business days of completion.

Unless you have purchased a Sprkl Studio item, we will not reach out to you with a production date unless you ask for one over DM or Email. You will not hear from us until we ship your order, otherwise. 

If you have any needs/want to make any changes, please reach out to us! We love to talk to you and are more than happy to help you with whatever we can. 

All sales are final once produced, so please make sure to reach out to us before we get started on your order if you want to make any changes. If it's not too late, or too crazy of a request we will accommodate you. 🥰🌈✨

CARE AND USE FOR PET TAGS 

These pet tags are made of Squidpoxy an organic and food safe craft epoxy and Non- Toxic UV resin, essentially plastic, so we recommend to be mindful of extra active players and chewers. If you have a pet that chews/chews their tags already, we suggest you be mindful of them and the tag when unsupervised. For heavy chewers we recommend purchasing a tag that cannot be reached while being worn around their neck. With the right fit, your dog or cat should not be able to reach tags on their collars while they are wearing them.

With regular wear and tear, your tag should not break. Our founder’s pets Beans (dog) and Sebastian (cat) are still rocking the very first Sprkl Tags ever created!

If the ring hole of the tag breaks – please reach out to us with a picture and we will make you ONE remake free of charge. 

BREAKAGE 

We are always happy to repair your items for you if possible! Please reach out to us if you think we can fix an item for you!

If you have ever bought a piece from us and it has broken due to chewing/a naughty pet/any other earthly cause, please email or DM us with a photo and we will give you a coupon code to get a replacement piece at 20% off retail price or if possible you can mail your item back to us for a repair! All we ask is you pay for shipping! 

SHIPPING 

Once the package leaves our studio we are not able to access any information beyond what is available on the tracking page, and we cannot take responsibility for any delays or missing shipments. Please reach out to USPS directly for shipping issues with your package, especially if it has been marked as delivered. 

INTERNATIONAL SHIPPING

Due to issues shipping internationally, we are sorry to say we can only ship direct from the website to a few countries where we have not had any issues with deliveries: Canada, Mexico, Europe, Japan, Australia, and New Zealand.

If you have your own DHL account and can schedule a pickup on your end, we can make exceptions to the rule. In that case please email us to arrange a sale: hellosprkl@gmail.com

Also, there are often additional charges, taxes or fees to receive your package in your country. Any additional charges after customs are the responsibility of the recipient. Once the package leaves our studio we are not able to access any information beyond what is available on the tracking page, and we cannot take responsibility for any delays or missing shipments.

If you have any additional questions, please feel free to reach out to us directly on IG @The.Sprk.Shop or on email at HelloSprkl@gmail.com. We will get back to you within 24-48 hours!

Thanks so much for shopping at The Sprkl Shop! 🥰🌈✨

 

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